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Fi 833300
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Fi 4331290

  • Custom Engagement Rings

  • Wedding Rings

  • Engagement Rings

  • JEWELRY

  • High Jewelry

Terms & Conditions

Welcome to RV The Diamond Dealer ("we," "our," "us"). By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to make a purchase.

2. Products

We specialize in fine jewelry, including natural diamonds, lab-grown diamonds, gemstones, engagement rings, wedding bands, necklaces, bracelets, earrings, and custom jewelry.
As every diamond and gemstone is unique, slight variations in color, clarity, dimensions, and appearance may occur.
Product images are for illustration purposes only. Actual products may vary slightly due to lighting, screen settings, and handcrafted manufacturing.

3. Pricing

All prices displayed on the website are in the selected currency unless otherwise stated.
Prices may change without prior notice.
Taxes, customs duties, import fees, and shipping charges are calculated separately where applicable.
We reserve the right to correct pricing errors at any time. If an incorrect price affects your order, we will contact you before processing.

4. Orders

Placing an order does not guarantee acceptance.
We reserve the right to refuse or cancel any order due to:
If payment has already been processed, a full refund will be issued if the order cannot be fulfilled.

5. Custom & Made-to-Order Jewelry

Custom-designed and made-to-order jewelry is manufactured specifically for each customer.
Production times may vary depending on design complexity.
Once production has begun, custom orders cannot be canceled.
Custom jewelry is generally not eligible for return or exchange unless there is a manufacturing defect.

6. Diamond Information

Diamond specifications are provided according to available grading information.
Certified diamonds include grading reports from recognized gemological laboratories when applicable.
Minor differences in measurements are normal and do not constitute defects.

7. Payments

We accept approved payment methods displayed during checkout.
Orders will not begin processing until payment has been successfully authorized.
We reserve the right to perform fraud prevention and identity verification.

8. Shipping

Estimated delivery times are provided for convenience only.
Delivery dates are not guaranteed.
Risk of loss transfers to the customer upon delivery by the shipping carrier.
Customers are responsible for providing accurate shipping information.
Additional customs duties, VAT, or import taxes are the customer's responsibility unless otherwise stated.

9. Returns & Exchanges

Please refer to our separate Return Policy for detailed eligibility requirements.
Returned items must be:
Customized, engraved, resized, or made-to-order jewelry may not be eligible for return.

10. Warranty

We provide a limited warranty covering manufacturing defects.
The warranty does not cover:

11. Jewelry Care

Customers are responsible for proper maintenance and care.
Regular inspection of prongs and settings is recommended to reduce the risk of stone loss.

12. Intellectual Property

All website content including photographs, videos, product designs, logos, graphics, trademarks, and written content is the property of RV The Diamond Dealer and may not be copied, reproduced, or distributed without written permission.

13. User Conduct

You agree not to:

14. Limitation of Liability

To the maximum extent permitted by law, RV The Diamond Dealer shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the purchased product.

15. Accuracy of Information

We strive to ensure product information is accurate; however, errors, omissions, or inaccuracies may occasionally occur.
We reserve the right to correct any information without prior notice.

16. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, or services of those websites.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

18. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, carrier delays, pandemics, government actions, or other unforeseen events.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

20. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.
Updated versions become effective immediately upon publication on this website.

21. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:
RV The Diamond Dealer
Email: support@rvthediamonddealer.com
Phone: +1 604-772-2471
Website: www.rvthediamonddealer.com